Frequently Asked Questions
What time does the cinema open?
As our film schedule varies, we have no set opening times. We open the doors and answer the phones 15 minutes prior to the beginning of our first listed film's program.
How old do I have to be for a child / adult / senior citizen ticket?
Children are charged from 2 years old until 14 - though any child under 2 who will have their own seat will also need to pay for a ticket. Adults are between 15 - 59 years old. Seniors are from 60 years and older.
What ID can I use to show my age for 15 / 18 rated films?
We accept any PASS accredited ID card - as long as it contains a date of birth and photo of the holder on it. We will also accept driving licenses and passports (we will accept photos or photocopies of passports). We are strict on IDing for 15 and 18 rated films, so if you are 18 or under and attending a 15, or 21 and under and attending an 18, we reccommend bringing ID. Our advice for those with a passport is to have a photo of it on your phone, as we will accept that as ID as long as it is a clear image and clearly you. We will not accept birth certificates or a parent vouching for your age.
If you are unable to provide ID when asked, you will not be eligible for a refund on your tickets.
Citizen card can be obtained here. The Yoti app, which can be used for age verification, can be found here.
Why won't you let me / my child in to a 15 rated film?
Although we'd love to let everyone in to the films they want to see, under the Licensing Act of 2003, the government requires that only those old enough can watch age-restricted films (as classified by the BBFC). It is the same law that governs the sale of alcohol, and in the same way that a shop would require photo ID with a date of birth, we too require it for entry to films.
We can face large fines or closure if we admit underage persons into age-restricted films, and therefore require anyone that we aren't sure are old enough to provide photo ID. If you are unable to provide ID when asked, you will not be eligible for a refund on your tickets.
I can't see film times online for the day / film I'm looking for. Are you not showing it?
The cinema film week runs from Friday - Thursday. Film times are usually updated on a Monday evening by 6pm for the week commencing that Friday. We may also pick up films after their release. Please check back each Monday evening.
Can I take my baby in / Do I have to pay for my baby?
Babies can enter any film screening that is rated either U, PG or 12A (we would, however, discourage them from being taken into 12A films). If they start making noise, they will need to be taken out of the screen until they quieten down so as not to disturb other customers. Any child under 2 years old does not have to pay for a ticket, unless they will be using their own seat. Please see rules for pushchairs / buggies / car seats below.
Can I take my pushchair / buggy / car seat into the auditorium?
Pushchairs / buggies / car seats can not be taken into our screens. The only exception is for medical reasons (when they must go in a wheelchair space and so cannot enter if taken by a wheelchair user). The only area of the building they can be left during screenings is in the main foyer downstairs (a member of staff can show you where) - however they are left at your own risk and are not constantly monitored.
What student ID do I need for student tickets?
We accept any college / university ID - whether NUS card or a site-specific card (e.g. Worthing College student ID). It must have a photo of yourself as well as a valid date range. We will also accept Unidays. Student ID cannot be used as age verification ID, so if you are coming to a 15 or 18 rated film with a student ticket, please remember to bring both forms of ID along.
Can anyone attend a Weekend Morning Movie / Parent & Baby Screening / SEND Screening?
Weekend Morning Movies
Anyone is welcome to attend.
SEND Screenings
SEND stands for Special Educational Needs and Disabilities. SEND Screenings are held in the comfortable Screen 3. This screen has 1 wheelchair space. Due to the restricted capacity, only those on the autistic spectrum or with special educational needs or disabilities (along with their carers, family or friends) may attend. Pre-booking is strongly advised - particularly for those requiring the wheelchair space.
What are your Subtitled Screenings?
Subtitled screenings are the same as our standard screenings, except with susbtitles running at the bottom of the screen. These are the same style of subtitles you'll find on your television at home. Our susbtitled screenings run on Tuesdays, varying from matinee to tea time and evening showings based on demand for the films.
What will your Weekend Morning Movie / Disability Friendly /Subtitled screening be on...?
Our special screenings are listed on our website as soon as they are confirmed - so any dates that don't have a film listed against them means we do not know what will be showing yet.
Can I put tickets aside and pay for them when I get there?
No. Tickets must be paid for when reserving them.
Can I organise a private screening?
Absolutely. Please see our Hire Us page.
Can I use the Dome as a location for a film or photo shoot?
Of course! The Dome has been featured in many popular films and TV shows, most notably Wish You Were Here (1987). In recent years we've been featured in BBC's Ultimate Wedding Planner, Netflix's Black Mirror and Amazon's My Policeman. We are able to accomodate for both small scale and large scale productions. Please contact Chantelle at office@domecinema.co.uk to discuss filming opportunities.
I would like to hire the function rooms. Who do I speak to?
If you're interested in hiring out our function rooms for a wedding or events, please contact Rachel at office@domecinema.co.uk to book a viewing.
I need to change / cancel my booking. Can you help?
Please contact us on 01903 823112 at least one hour before the advertised programme time. Once within the hour before the film, we are unable to offer refunds. Please allow plenty of time to contact us, we will not be reponsible for you entering the 1 hour window due to not being able to contact us - whether because we were engaged or too busy to answer the phone.
For the first film of the day in each screen, refunds must be made by close of business the night before.
Do you accept CEA cards or other discounts for carers?
We currently accept CEA and Compass/MAX Cards. We are unable to accept Access Cards, DLA documentation or any other form of carer cards.
Those with CEA or Compass/MAX cards can receive 1x free carer ticket with the cardholder's paying ticket.
To use the CEA Card, please enter your card number in the 'e-tickets and promotional codes' box during checkout.
To use the Compass/Max Card discount when booking online or over the phone, you will need to sign up to our box office system. To do this, you will need to come in with your card and complete an application form.
We do not offer any other carer discounts at this time.
Is the cinema wheelchair accessible?
Yes. The foyer, Projectionist's Bar, Screen 1 and Screen 3 are all accessible at street level. Screen 2 is accesible via a lift. Screens 1 and 2 are ramped, so all rows are accessible step-free (except row J in Screen 2). Screen 3 is stepped, so only row A is accessible step-free.
How can I collect tickets that I have pre-booked?
Tickets can be picked up at the bar or kiosk with the audit number or email address you booked with. If you have a QR code, you don't need to pick up your tickets - simply show them to the usher.
Please ensure you have at least the audit number or email address used to collect the tickets. If you arrive without either of these and we cannot find your tickets, you will need to purchase replacement ones.