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We are taking a number of steps to ensure the safety of both our guests and staff upon returning to business from May 17th. We are continuously reviewing all measures in place and below are just some of those put in place to protect you. If you have any concerns, please don't hesitate to contact us.


Frequently Asked Questions

How is track and trace information taken / used?

As per government guidelines, everyone aged 16 or over must either scan in using the NHS app on arrival or provide track and trace information to the usher before entering the building. People refusing to provide information are not allowed to enter the building at all. Track and trace information is kept for 21 days before being destroyed. It is only used if a confirmed positive Covid case happens, at which point it is provided to NHS Track and Trace. Your data will not be used for any other purposes.


I'm feeling ill - can I get a refund?

Absolutely. If you have a high temperature, a new, continuous cough or a loss or change to your sense of smell or taste, please do not visit us. You can phone us on 01903 823112 any time before your screening (During opening hours) for a refund.


How does distancing in the screens work?

When you book tickets, our box office software will automatically close seats on all sides of you to prevent anyone sitting too close. During the screening, it is possible that someone will need to get past you on your row - either to get to their seat or to go to the bathroom. In this case we would ask you exit the row to let them out - however the guidance we have received is that for the very brief period of time it takes for the person to move past you, as long as you face away from eachother then this will be fine. YOU MUST SIT IN YOUR ALLOCATED SEATS. If you have any issues finding your seat, please speak with an usher.


Do I have to wear a mask?

Masks are required by law in cinemas when moving around. Masks can be removed once sat in the screen allowing you to enjoy food and drink. Anyone that would like a mask but does not have one can purchase one from our kiosk for £1. Those with medical exemptions or children under the age of 11 do not need to wear masks


How do tickets work / I don't have a mobile device to display my tickets on - what do I do?

When booking tickets, you will receive a confirmation email with a QR code. When entering your screen, simply display this QR code on your phone and one of our ushers will check you in with our scanning devices. If you do not have a phone, you can print off the QR code section of your confirmation email. Alternatively, you can collect your tickets from our bar or kiosk and our ushers will scan the physical tickets. At no point will you need to hand anything over to a member of staff


What films will you be screening in upcoming weeks?

We are taking each week as it comes currently, as film release dates are moving around a lot. Please check our website each Monday evening after 6pm for films screening from that Friday - Thursday


Can I attend with another household / friends?

The rule of 6 applies to cinema screenings. You can sit in groups of up to 6 people - or 2 households. You must sit in your allocated seats.


Is the kiosk / Projectionist's Bar open for drinks and snacks?

Absolutely! Make sure to get your popcorn, Tango Ice Blasts and beers on your way into the screen