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We are taking a number of steps to ensure the safety of both our guests and staff upon the relaxation of Covid-19 restrictions on July 19th. We are continuously reviewing all measures in place and below are just some of those put in place to protect you. If you have any concerns, please don't hesitate to contact us.


Frequently Asked Questions (From July 19th)

Do I need to provide track & trace information?

Under current guidelines, you do not. A QR code will be available upon entry for those wishing to sign in using the NHS Covid-19 app, but signing in is not mandatory.


I'm feeling ill - can I get a refund?

Absolutely. If you have a high temperature, a new, continuous cough or a loss or change to your sense of smell or taste, or if you have been told to isolate or have had close contact with a confirmed Covid-19 case, please do not visit us. You can phone us on 01903 823112 any time before your screening (During opening hours) for a refund.


How does distancing in the screens work?

From July 19th

When you book tickets, our box office software will automatically close 1 seat either side of your booking. In Screens 1 and 2, we also have a section on the left hand side of the auditorium with greater social distancing, for those who still do not feel comfortable sitting in close proximity to others. During the screening, it is possible that someone will need to get past you on your row - either to get to their seat or to go to the bathroom. In this case we would ask you exit the row to let them out - however the guidance we have received is that for the very brief period of time it takes for the person to move past you, as long as you face away from eachother then this will be fine.


From September 24th

A left hand section of Screens 1 and 2 will feature social distancing. These will have seats closed and will show as grey boxes on our seating plan. If you only select part of a group of available seats here, it's possible someone could book directly next to you. The rest of our screens will not feature any allocated seating.

We will have some screenings with social distancing of 1 seat between each booking. These screenings will be marked as Socially Distanced on our film timetable on this website.


YOU MUST SIT IN YOUR ALLOCATED SEATS. If you have any issues finding your seat, please speak with an usher.


Do I have to wear a mask?

We would kindly encourage guests to wear masks where possible, however we cannot insist upon this. Those with medical exemptions or children under the age of 11 do not need to wear masks


How do tickets work / I don't have a mobile device to display my tickets on - what do I do?

When booking tickets, you will receive a confirmation email with a QR code. When entering your screen, simply display this QR code on your phone and one of our ushers will check you in with our scanning devices. If you do not have a phone, you can print off the QR code section of your confirmation email. Alternatively, you can collect your tickets from our bar or kiosk and our ushers will scan the physical tickets. At no point will you need to hand anything over to a member of staff


What films will you be screening in upcoming weeks?

Please check our website each Monday evening after 6pm for films screening from that Friday - Thursday


Can I attend with another household / friends?

Yes, you can attend with anyone you would like to. If you book separately before 24th September, the system will enforce one seat between each booking, however we can override this if you phone 01903 823112. You must sit in your allocated seats.


Is the kiosk / Projectionist's Bar open for drinks and snacks?

Absolutely! Make sure to get your popcorn, Tango Ice Blasts and beers on your way into the screen