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Terms And Conditions


1. DEFINITIONS

1.1. “You” means everyone who purchases a ticket and everyone who visits The Dome Cinema,

Worthing, whether or not they have purchased a ticket.

1.2. “Us” or “We” means PDJ Cinemas Ltd., operating as The Dome Cinema, Worthing.


2. INTRODUCTION

2.1. These Terms of Admission, as may be from time to time amended, (these “Terms”) set out the

general terms which apply to you.

2.2. Nothing in these Terms affects your statutory rights as a consumer.


3. AGE RESTRICTIONS

3.1. Entry to films and events is restricted by the classification given by the British Board of Film

Classification or others. We are required to refuse admission to anyone who is below the minimum

age required by the relevant classification.

3.1.1. Anyone can be admitted to films classified as U or PG.

3.1.2. Children under 12 can be admitted to films classified as 12A but only if accompanied by an

adult (i.e. someone over the age of 18).

3.1.3. Nobody under the age of 15 can be admitted to films classified as 15.

3.1.4. Nobody under the age of 18 can be admitted to films classified as 18.

3.2. Child tickets are valid for children under 15.

3.3. We reserve the right to require you to prove your age with appropriate photographic ID with a

date of birth if you are going to a 12A, 15, 18 film or purchasing an alcoholic drink. If you are unable

to prove your age you will be not be able to watch the film or buy an alcoholic drink. We reserve the

right to ask for such proof at any time you are on our premises.

3.4. If you buy a ticket before we know its classification and you are not old enough to be admitted

to the screening we will issue you with a full refund.

3.5. In circumstances where you are not permitted entry to the due to not having photographic ID

for an age restricted film, a refund will not be granted.


4. SPECIAL EVENTS

4.1. Parent & Baby Screenings are a regular screening which is exclusively for parents or carers with

children under 12 months age, with the lights only dimmed and the volume turned down. For babies

up to 12 months old* – babies are free of charge.

4.1.1. Where the certificate is U, PG or 12A, older children may also attend although a baby (0-12

months) is still required. Any older children under 15 must be accompanied by an additional adult –

with a maximum of 4 adults and 4 non-baby children to a group per 1 baby.

4.1.2. Adults not in a group with a baby will not be allowed to purchase a ticket to a Parent & Baby

screening.

4.1.3. While pushchairs can be taken into the auditorium for these screenings, they must be left in a

manner that does not cause an obstruction in an evacuation (e.g. in a wheelchair space, against the

front of the screen – not in an aisle or row)

4.2. Disability Friendly Screenings are a regular screening with the lights only dimmed and volume

turned down. Although aimed at teenagers and adults with special needs, anybody may attend these

screenings.

4.2.1. Where required, carers must be in attendance throughout the film, as we cannot take

responsibility for overseeing their care. Carers can enter free of charge.

4.3. Autistic Screenings are a regular screening with the lights only dimmed and volume turned

down.

4.3.1. This screening is only for children / teenagers with autistic spectrum disorder and their

families. A parent / carer must attend – though are not free of charge however CEA cards can be

used on these screenings.

4.3.2. Nobody can attend that is not accompanying someone with autistic spectrum disorder.


5. DEFINITIONS

5.1. You must not smoke inside of our premises.


6. GENERAL

6.1. Mobile phones must be switched off before you enter the auditorium. You must not take or

make calls inside the auditorium, or use your phone in any other way, as the light distracts other

customers just as much as the sound. Anyone found using a phone during a film may be asked to

leave and will not be issued a refund.

6.2. It is a serious criminal offence to copy or attempt to copy any film or other copyright material

exhibited in any part of the cinema, punishable on conviction with an unlimited fine and

imprisonment of up to a maximum of ten years. You are not permitted to bring cameras and/or

recording equipment of any kind into the cinema.

6.3. We endeavour to show films in accordance with the programme that we advertise. However,

there may be circumstances in which we are unable to comply with the advertised programme and

in such cases our liability to you is limited to a full refund of the tickets purchased and the Booking

Fee charged. We are unable to take responsibility for programme information advertised by third

parties.

6.4. You must adhere with any health and safety procedures or instructions that are in place and

notified to you by our staff or by notices.

6.5. Tickets can only be refunded up to one hour in advance of the advertised start time of the

programme. No refunds will be made once this hour has passed. In circumstances where there has

been a fault on The Dome Cinema’s part that affects customer’s booking a refund or complimentary

ticket may be applicable.

Refunds will only be given on production of an untorn ticket or if a prebooked ticket has not been collected.

The Booking Fee will only be refunded by The Dome Cinema

where it is determined that an error has been made in your ticket booking or card processing that is

the fault of The Dome Cinema. A refund of the Booking Fee will not be made in any other

circumstances.

6.5.1. For the first film of the day in each screen, refunds must be obtained by the close of business

the day before. As we cannot always answer the phone during busy periods, it is the responsibility of

the customer to leave enough time so as to contact us – we cannot be responsible for the refund

deadline being missed due to being unable to answer phones.

6.6. We reserve the right to ask for proof of status for concessionary tickets at any time that you are

on our premises.

6.7. You acknowledge that the cancellation rights contained in the Consumer Protection (Distance

Selling) Regulations 2000 (as amended) do not apply to the services we offer for advance sales of

tickets.

6.8. You must not purchase tickets except for personal use and you represent and warrant that

tickets are not purchased as part of any form of a for-profit business or commercial activity unless

we have expressly authorised otherwise in writing.

6.9. We accept no responsibility for any personal property that is brought to the cinema.

6.10. You must comply with the conditions on our Licences as notified to you by our staff or by

notices.


7. REFUSAL OF ADMISSION

7.1. We reserve the right to refuse admission or require you to leave the premises without a refund

if you:

7.1.1. behave in an anti-social or threatening manner; or

7.1.2. put the safety of our customers, our employees or our property at risk; or

7.1.3. bring a camera or recording equipment of any kind into the cinema; or

7.1.4 are under the influence of drugs or are inebriated

7.1.5. otherwise breach these Terms.


8. WEBSITE - TERMS OF USE

8.1. The Terms in this section (“Website Terms”) set out the legally binding terms which apply to

everyone who accesses or uses the Website. By accessing or using the Website you agree to be

bound by these Website Terms. If you do not wish to be bound by these Website Terms you must

leave the Website immediately, or not enter it at all.

8.2. The Website is provided free of charge and we make no guarantee that it will be uninterrupted

or error free. In addition, we reserve the right to modify or discontinue, temporarily or permanently,

all or any part of the Website without notice and without liability.

8.3. The Website and the materials on it are protected by copyright, trade mark and other

intellectual property rights and laws throughout the world. The materials on the Website are owned

by or licensed to us and may not be copied, reproduced, republished, uploaded, posted, transmitted

or distributed in any way without our consent. Modification of the materials or use of the materials

for any other purposes is a violation of the copyrights and other proprietary rights.

8.4. The Website contains links to other website which are not controlled by us. The fact that we

may provide a link to any such website does not mean that we endorse that website. Such links are

only provided for your convenience and you access them at your own risk.


9. ONLINE TICKET PURCHASE

9.1. Tickets for films and events at our cinemas are sold by us at the prices displayed for the relevant

performance and the amount payable for them will be debited immediately from your credit or

debit card. By requesting tickets through the Website you are placing a booking request for them on

these Terms which is only accepted and binding on us once we have debited your card. You agree to

pay the price as displayed at the time, regardless of whether prices may vary after you have booked

tickets.

9.2. A confirmation booking reference will be displayed on your screen and emailed to you. To make

this service easier for yourselves and us, please ensure the email address entered by yourself is

correct, as it cannot be amended.

9.3. A Booking Fee of £0.40 per ticket will be payable separately by you to The Dome Cinema,

Worthing. This Booking Fee is in consideration of The Dome Cinema’s infrastructure to provide a

pre-booking service, along with the technical support this requires. By confirming your booking you

are agreeing to pay this Card Booking Fee to The Dome Cinema, in addition to the price you pay to us

for your cinema ticket.

9.4. The email confirmation of your booking will set out the details of the cinema tickets purchased

and the total amounts paid for your tickets and Booking Fee. Once this confirmation has been sent,

the ticket price may be refunded but only in accordance with Clause 6. Once a booking is confirmed

the Booking Fee is non-refundable.

9.5. You can collect your tickets from any point of sale in the cinema any time from when the

booking is made until the start of the performance. You will need to bring either the card you paid

with or a note of the booking reference to collect your tickets.

9.6. Concessionary and children’s tickets are offered for sale on the Website. In accordance with our

General Terms you must bring proof of status or age with you to the cinema to collect the tickets

and to gain admission to the performance.

9.7. Bookings made on the Website are encrypted for security. However, you acknowledge that the

Internet is not entirely secure and whilst we and The Dome Cinema will take reasonable steps to

safeguard the security of any card information you impart, we shall not be liable for any damage you

may suffer as a result of the loss of confidentiality of any such information.

9.8. You acknowledge that the cancellation rights contained in the Consumer Protection (Distance

Selling) Regulations 2000 (as amended) do not apply to the services we offer.


10. CUSTOMER SERVICE

10.1. Should you wish to contact us, please email office@domeonline.co.uk. Alternatively you can

phone our box office / general information line on 01903 823112


11. JURISDICTION

11.1.This agreement shall be governed by, construed and enforced in accordance with the laws of

England. Any action you or we bring to enforce this agreement shall only be brought in the courts of

England and you expressly consent to the jurisdiction of said courts. If any provision of this

agreement shall be unlawful, void or for any reason unenforceable then that provision shall be

deemed severable from this agreement and shall not affect the validity and enforceability of any

remaining provisions


Correct and amended as of 01/09/19